Ticketmaster Changes Refund Policy, Covers Only ‘Canceled’ Events

Americans are struggling to make ends meet after lay offs and being furloughed at their jobs. While you're worried making sure you have the cash to pay your rent, Ticketmaster quietly changed their refund policy which is going to affect many concertgoers.

The concert industry has been hit especially hard by this pandemic. There are several aspects of the music industry that have been affected by this shutdown- from road crews, venues, security, tour bus drivers and more. The financial consequences could leave a lasting impact on the live event industry as a whole. Many secondary market ticket sellers have been suffering from the number of refunds that are being given to customers, similar to issues the airline industry is facing. StubHub, Viagogo, SeatGeek, VividSeats, and others are considering requesting a bailout from the government, according to Alternative Press. StubHub has already changed its refund policy for customers and now it seems Ticketmaster quietly done the same.

Ticketmaster will now only refund "canceled" events, rather than for "postponed" or "rescheduled" events, per Digital Music News. While the policy is extremely new, the company is now trying to apply new policy to tickets that were purchased before the pandemic. This is going to make it even more difficult for ticket buyers to get a refund for canceled or postponed events. If you purchased tickets with insurance however, Ticketmaster will still be giving refunds according to their website:

Find out more information on Ticketmaster's new refund policy on their website.